Testimonials from our clients

We would not hesitate to recommend Secrets Cap Cana!

Cathy and Paul, London, ON - (trip to Punta Cana, Dominican Republic)

Michelle, we had a wonderful vacation!

The Secrets Cap Cana in Puta Cana was beautiful. We thoroughly enjoyed our suite with swim out pool. Without exaggeration, our building was the best location there and if I were to go back I would request the same suite. Now that we have had the swim-out I would only want that. We took full advantage of it as well as the private beach and private pool area.

The Staff was friendly and eager to please. Our butler Mesca truly made our vacation extra special. He could not do enough for us. We received many extra specials that were total surprises to us from the private beach staff to some of the chefs and waiters and from our butler. One example was, not once but twice, we were surprised with a champagne picnic at the beach.

The food was excellent and you didn’t have to line up during the day to reserve any of the restaurants. That was so nice.

Our only complaint re the resort was that when it rained there was no way to get from building to building under cover. That being said they always had well-placed umbrellas out and at least in the Preferred Suites there was an umbrella in our room for our use. We are very pleased and would not hesitate to recommend Secrets Cap Cana.

You have always helped us find and have the best!

We had a wonderful vacation at the Iberostar Punta Mita in Puerto Vallarta

Marg and Lee, London, ON - (trip to Puerto Vallarta Jalisco Mexico)

We had a wonderful vacation! Hotel Punta Minta was nice and the staff were very attentive and pleasant. Enjoyed our rounds of golf and thought it was well priced through the resort. Plenty of pool activities if you cared to join in and lots of lounge chairs. Long stretch of clean beach to walk and very clean. Water is somewhat rough but that is to be expected on the Pacific coast. We did not do any tours. Food was satisfactory with the exception of the Pacific Express restaurant (which is their high end restaurant )it was excellent. We would return. Thank you Michelle!

Thanks Beth for recommending upgrading to the oceanfront suite, and upgraded seats on Air Canada Rouge. It was well worth it!!

Paul, London, ON - (trip to Montego Bay, Jamaica)

We had incredible weather for our week at the Iberostar Rose Hall in Jamaica and there were a lot of Canadians there too.  I'm so glad we went with the oceanfront suite, and upgraded the seats on rouge.  It was well worth the extra! 

The resort had our request in for high level with a crib, and on arrival, the room wasn't available because of a mechanical issue.  So we only spent one night on the ground level then they sent some apology amenities (sparkling wine and fruits) and put us in on the 4th floor.   

The staff were all so friendly and got to know Emma as she ran around the resort saying Hi!  They really worked hard to make sure everyone was more than satisfied with every part of our stay. 

Food was very well done; so much to choose from at the buffet, and they had daily lunches at the beach including Jerk chicken of course. 

Just to be picky, out of the 3 restaurants my favourite was the outdoor steakhouse and I ordered a really tasty tenderloin.  The Japanese was a great concept and had decent tasting choices also.  The Jambalaya food was my least favourite, and the wait there was about an hr and a half before we ate.

I made use of the non-powered watersports and sailed their catamaran boats as much as the weather allowed (too windy 2 of the days and rainy weather the other).  To be allowed to sail it you have to have experience, otherwise they charge 45 USD for a course before you are allowed on your own.  I have previous sailing experience but it had been a while so talking to the right person, I got them to take me out for 15 USD then they gave me a quick refresher.

 They have professional photographers that take photos throughout the week and you can purchase best 10 at the end of the trip, so we had about 80 to choose from to get 10 good ones put on a cd.

The only real negative of the entire trip-Apparently the "planning staff" who book your 3 meals for the week get points for trying to get you out to a presentation, so they were really pushing for us to go for breakfast at the Rosehall suites next door and have a presentation for 90 min.  But from what we heard from others it was more like 3 hours of sales pitch and touring.  We didn't have time for this with Emma's nap schedule and they did try calling at like 8am every morning until I unplugged the phone.....haha.

The resort is showing its age in certain areas but the rooms were clean and resort well maintained.  The ocean temperature was like a hot tub, and it was a really nice beach. I saw the staff raking daily in spots.

Thanks again Beth for helping make this an enjoyable vacay for the family.  We really needed that and I can honestly say it is the "best overall" all inclusive experience I have stayed at so far.

It was just a marvellous trip from beginning to end.

Catherine and Doug, London ON - (trip to Rome, Italy)

Special thanks to both you and your colleague at CIT tours for a job well done. Italy is a beautiful country and the tour was very well paced All of the drivers met us, the trains and tours all left as planned. The tours were of great quality and we learned so much.

The Hotel Modigliani in Rome was our favourite.  Because most of the hotels close down on offseason in Sorrento, a substitution was made by Greenline Tours and although it was our least favourite hotel it was still 4 star and clean and comfortable; just less cozy than our other hotels.

Interestingly, although it is low season, both Venice and the Vatican were extremely crowded.  Not sure why Venice was but we found out later that the Pope had just been doing a special blessing so there were more people than usual in Rome.  

Happy tourists safely home!

Thanks so much for all your help, Jennifer. We wouldn't have been able to do it all without you!

Laureen and James - (trip to Riviera Maya Quintana Roo Mexico)

We had an amazing time at Now Sapphire in Mexico. I would go back there or any of the Now resorts for that matter.

Room: Awesome. We were not able to open the doors to the balcony as it was too buggy. I would do ocean view for that reason but the room was clean, bed was super comfy and the linens were very nice. They topped up the drinks/snacks each day and that was a nice touch. It was fun to have chips and M&M's in the room.

Food:  Excellent. The buffet: if it was supposed to be hot, it was and if it was supposed to be cold, it was. Everything was fresh and I'm a picky eater. They usually had 2 hot "cook to order" stations in the buffet. One would be beef, chicken, fish and the other was a pasta or fajita. Both excellent. The restaurants were amazing. We did the Asian, Mediterranean and they had one that was open and over looking the ocean. That one also did an al a carte breakfast for platinum guests. Very nice. We did the dinner on the beach - also very nice. I know some people have the "no salad, no fruit unless you peel it" rule but the salad and fruit was so fresh and amazing, I couldn't get enough of it.

Pool:  Swim up bar area was just as you'd expect. Busy and social and huge. The Platinum one was a bit quieter and they had 14 bali beds you can reserve. They place a card with your name on it the next day so you have it for that day. Very nice to read, fall asleep and just relax all day. The drinks on that side were made very well - better than the swim up.

Lounge/Social area: This I loved the most. There was a huge lobby/social area near the front of the resort where people gathered in the afternoon/after dinner/evening. There was live music some nights, a magic show that was really cool and just a lot of people socializing. The couches were very comfortable (I even fell asleep once) and plenty. This is a very large area that we ended up at each night.

Entertainment: The staff work really hard during the day and then do shows at night. The "theatre" was nice but usually short lived. They did Karaoke for 1 hour, a comedy show for 1 hour, casino night for 1 hour. I found that once you started to enjoy it, it was over. But oh well....didn't really matter.

Sports Bar/nightclub: The sports bar was a huge hit for my husband. He loved it and got to watch the games he wanted which he loved. At night, this turns into the nightclub. They did an 80's night which went over very well with the crowd. Not sure I want to admit how many times we ended up there!

All in all, we had a very lovely, fun, wonderful trip. Thanks so much for all your help, Jennifer. We wouldn't have been able to do it all without you! Thanks again,

Secrets Silversands Cancun was a perfect choice for our honeymoon!

Trevor, London ON - (trip to Cancún Quintana Roo Mexico)

Secrets Silversands Cancun was a perfect choice. The weather was not only perfect every single day, but the staff, food and drinks were exceptional. Every part of our trip was first class. We didn't partake in any of the excursions or entertainment but I can say that absolutely every other part was amazing. I would definitely recommend this resort to anyone. 

Thank you for your help in getting us there, Michelle!

Angie, our Napa Valley trip was a delight!

Adrian and Julie, London , ON - (trip to San Francisco CA USA)

Let us tell you it was a SURPRISE AND DELIGHT week! The modes of transportation were greater than I expected. We did airplane, train, automobile, boat, hot air balloon, trolley, bus, SUV and large van!!!

The accommodations (Hotel Zoe and Candlelight Inn) were fantastic with fabulous breakfasts every morning. The Napa Valley wine tours were to die for! Abbey Golden from Platypus Tours is someone you should ask for when planning future clients trips to Napa. She was an executive chef and has excellent knowledge of wines and local Wineries. She also went above and beyond in providing us with fabulous lunches to soak up the vino. 

The bottom line is Angie, you put together a flawless itinerary with very professional local resources to make our week a memorable one for all four of us. 

Thank you so much!

 

Thank you Beth for making our vacation to Jamaica the best!

Laura and Murary, London, ON - (trip to Jamaica)

The trip to RIU Reggae resort in Jamaica was great. Weather was good and the food was the best we have had in a resort. The people are so nice. The hotel was beautiful and the beds were so comfortable. We all want to go back again for sure. We had a lot of the staff running up to us to take picture and to exchange email with us when we were leaving the resort to go home. They all called us their Canadian family.  

We did the Dunns River Falls which was great and we did a night tour of Rose Hall that is suppose to be haunted. This was a lot of fun. We also did night Luminous Lagoon which was so cool. We also took the catamaran cruise to Montego Bay and did some snorkeling. The all adult resort is so great. We will do this again for sure. The limo drivers were the best. I felt sorry for the driver coming home because we were over two hours late coming home. The plane started to the runway and than we had to go back for more fuel. So the driver was not aware of us being delayed. He had all long wait at airport for us. We gave him extra tip.

Thank you again Beth for all your help. My family all said that you are the best for helping make our vacation go so smoothly. We will connect you again when we are ready to go back. I hope soon!

We can’t thank you enough for all the work you did on putting this trip to Scotland together.

Lisa and Dave, London, ON - (trip to Edinburgh UK)
RIT (Royal Irish Tours) – Edinburgh delight This was an amazing start to the vacation. The hotel was great and right in the middle of the royal mile. In fact we probably could have stayed a full 3 to 4 days there is so much to see. We couldn’t fit it all in! It was nice to have a home base for a few days and know the hotel had been paid for but be able to come and go as we pleased. We really enjoyed the hop on hop off pass as well. That’s a great way to see certain locations of choice and see what is of interest and spend as much or as little time as we wanted at certain areas. The tour to St. Andrews and fishing villages was great as well. Got to see some really interesting little towns, one where they shoot the Outlander TV series. We had ample time to wander around ourselves in St. Andrews and look at the golf course, spend some time wandering the beach and town. ‎ Rabbies – Isle of Skye: This we have to say was a highlight. An absolutely incredible experience. Our driver Aaron made it particularly special. He let everyone introduce themselves and had “researched” us a little before the tour. We both thought it was a nice touch. He went out of his way to please everyone and was always engaging and very knowledgeable and basically a hoot to be around. One fellow on our bus wanted to climb up to Old Man of Storr so Aaron let whomever out (including us) who wanted to do that and took the rest of the people into Portree. He went out of his way to let us see the bridge used for Harry Potter and tried to time it so the train would be crossing. He also took us through a much more scenic view of the Highlands and also asked if we wanted to take the ferry over to Skye which we all agreed to for 6.50 each. The scenery is outstanding everywhere and a hiker’s/biker’s dream. This is a place we would both go back to. So many little places we stopped at for delicious baked goods (now I know why my mom had a sweet tooth) and tried Sticky Toffee Pudding in Portree, the best dessert in the world at The Granary a wonderful place to eat. Angus our host at Woodlands B&B was so great. The room was very spacious and spotless. The breakfast was delicious and hearty. Angus also shuttled us from town square to ‘home’ if we desired. He would drive through town square at 9:30 p.m. and if we were there we could get a ride and if not, no big deal. When we told Aaron we had to be to Tulloch Castle, it turned out that the taxi would have cost about £100 or more from where he could drop us off as our tour bus was not going to Inverness at the time we needed it to. He tried to get us on another Rabbies bus so we could get closer to our destination for free but there was no space available. He thought about it overnight and made a detour from the tour route and dropped us off at a Citylink bus stop at Invermoriston, a corner of sorts in the middle of nowhere. LOL Sure enough the CityLink coach bus came by 15 minutes later and for £10 each we made it to Inverness in an hour. What a great economical way to get around. From there we were able to take a taxi to Dingwall. Can’t say enough great things about Aaron. Dingwall – Tulloch Castle: In hindsight we wouldn’t have done this. It was very very expensive and our time would have been better spent for 2 nights in Inverness. The meal was fine and the room was fine but not much happening in Dingwall. The ghost didn’t even haunt us. LOL There was a ghost tour leaving from the bar, but it never materialized, much like the ghost. Inverglen Guest House – Inverness: Dave had contacted Susan and John and asked if we could drop off our luggage after we checked out of Tulloch so we wouldn’t be saddled with it for the day. We took a taxi back to Inverness and met John. Their house was lovely, spacious and such gracious hosts. He provided a map to get around Inverness, so we had a great time wandering around, looking through shops where there was just too much great shopping and restaurants, and took walks along the river. I had the best Cullen Skink ever at Number 27! Susan and John had also put together a list of their favorite places to eat. Inverness is a beautiful town, relaxing, clean, lots to see with several bridges to cross and see the sights from both sides. The breakfast Susan and John provided was better than the restaurants! Absolutely great stay overall. (they booked this B & B) Backroads Tour – Orkney Islands: This tour was a bit of a different feel, quite a bit of an older crowd than Rabbies, seemed like more driving, although in the end it made no difference. The pace overall was slower. Our bus driver Roddy was great. He took it upon himself to search out new, out of the way locations, he himself had not visited before. He took a lot of joy and pride in researching. Roddy was a mountaineer, runner, really amazing active man, very knowledgeable, interesting to talk to and extremely accommodating. He was extremely gracious in splitting his down time amongst all of us to chat and get to know us as individuals. And again, he went out of his way to please including taking us to the house where John Rae the explorer was born. It really was back roads. It was nice to have most things paid for in advance, ferry, hotels, entrance fees to the sites, most food, dinners were great, especially the last dinner together in Wick. A really nice dining experience. The West End Hotel in Kirkwall was a little interesting. Just enough room for the bed and washroom and the two of us and luggage. We also had a little unexpected adventure when we stopped to explore Brough of Birsay. We lingered a little too long laying on the ground peering over a cliff face looking for Puffins when Roddy realized the tide had started to come in and the water started to cover the causeway. Let’s just say it took a couple of days for a few of us to dry our shoes out! And we DID see Puffins! 3 of them. Well worth the wet feet. The history and Neolithic villages were incredible. It’s amazing to think of how old these settlements are and being able to get inside a few of them was surreal, hard to fathom really. Truly a remarkable experience. And more souvenirs! Also the local dairy (ice cream) and cheeses are amazing. The ferry ride over allows for some amazing pictures of the cliffs on the island of Hoy as you approach your destination. The boat has a side outdoor viewing area perfect for snapping pics. Some of the cafes we stopped at which seemed like the middle of nowhere had the best lunches and treats as well. We really can’t say enough about what we experienced on the Orkneys. The train ride from Inverness to Edinburgh was 3.5 hours. A great way to travel, comfortable, and more great scenery. With the tickets we bought we were able to change our times without a penalty, twice, to fit our timetable. The attendant at the station was so accommodating and we had a chance to converse with a couple of young local lads on route to Glasgow for a concert. Holiday Inn express – our last evening. Overpriced, noisy. But it’s understandable given location and people are coming and going at all hours for flights. Just don’t expect to get much sleep especially if there’s a BeeGee’s tribute on TV. The breakfast is available starting at 4 a.m. which was very convenient and the shuttle runs every 10 minutes to the airport which is a bonus. Overall, this trip was a dream come true. It’s hard to comprehend how much we took in, how much area we covered. It felt like home. I felt like I never wanted to leave Edinburgh when I first saw it. It was so special to get a feel for my Scottish heritage and I realized how British my mom actually was with her black and white puddings, tea and crumpets and scones and sweets! Even the red hair was a delight to see! Something you take for granted as a younger person. We’ll never forget the feeling of arriving in Edinburgh. It was like scenery from a fantasy book. People are friendly and sincere, helpful, the sites are out of this world. An unforgettable experience of a lifetime. It was a great mix of time on our own to explore and being guided. I think when you’re on a schedule and have limited amount of time and want to see as much as Dave and I did, it’s probably the best way to go. Sometime down the road if we want to go back we’ll have a better idea of where we might want to spend more time for example. But in the end it was all fantastic Can’t thank you enough for all the work you did on putting the trip together, Heather. We sincerely appreciate it.

We had a fabulous trip! Your organization was fantastic, Lindsay!

Alison and Phillip, Strathroy - (trip to Italy)

Your organization for our Mediterranean Cruise on the Royal Princess was fantastic.  Each stop and transfer went like clock-work, and that made for easier travel. 

The ship was great.  Very new and clean.  Our room was very spacious, the bed comfortable, the balcony lovely.  The location mid-ship likely helped with the movement.  I was more conscious of a constant vibration but I doubt most people would be aware of it.  Mid-ship also was a handy location from which to get around the ship.

For such a large ship we were pleasantly surprised at how cosy it seemed, we could get to everything easily.  And we were also surprised that it never ever seemed crowded with people.  Even leaving and arriving back to the boat after days/tours in port had minimal wait time and were organized very smoothly.  They did a tremendous job of the transfer to and from ship!

A few things of note though were a sense of being nickel-and-dimed. The drink packages, alcohol and non-alcohol were expensive (unless you are both very heavy drinkers which we are not) but to be constantly offered "water bottles for sale" began to be a bit annoying. Also many of the social activities throughout the day were geared  to promoting their stores and services.

As well everyone on the ship was very polite and we had a couple noteably great staff (our cabin manager, and our assistant waiter at dinner) but there was certainly a helpful but casual attitude from most of the staff.  Almost 30 dollars a day in tips was not reflected in the speed/attentiveness of service.  Casual seemed to increase with days at sea. 

Also we were surprised that all the "specialty dining places" came with a significant cost. We are used to Caribbean all- inclusive where everyone gets a certain number of specialty options.  Would be interested in how other cruise lines organize their services.

Itinerary - we loved Rome and could have used another day there, or gone to the ship much later on the transfer day.  The hotel was very well placed for us to get around easily from.  Vatican tour - our excellent guide made the experience!

We enjoyed all of our ports but as Philip comments, they began to look the same after a bit.   For me, I did find the 10 days at sea long, for a first time and not being the best traveler.  We might have found 7 days enough the first time around.  Or 7 plus a few days saved for the last port. 

We especially liked Italy, Pompeii, Dubrovnik, Montenegro.  We  found our later calls of port less different, or perhaps getting tired.  Sorry we missed out on Mt.Etna and Taormina. We ended up just striking out on our own instead of taking the tour in a couple of ports and our port time tended to dwindle in the later days.

 We had a wonderful time!!!  And we recognize that you had us organized to the moment which made our travel smooth and comfortable (I just grabbed your package and and was ready for the next adventure).

Thank you again for your time, your organization (and your hand-holding).  We had a very memorable trip and we will certainly come to see you again when we decide to plan another one.

 Regards,  Alison

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