Testimonials from our clients

The staff on the Rocky Mountaineer train were outstanding!

Jack, Stratford, ON - (trip to Vancouver BC)

The Rocky Mountaineer tour that Agnes booked for us was so very well organized and carried out. We were certainly just along for the ride, so relaxing! The staff both on and off the train were outstanding!  The city of Vancouver has much to see and do. Transit was easy to access and people are very friendly and helpful. And we rate Agnes Segeren-Pethick a 10 out of 10!

(Rocky Mountaineer Package, Classic First Passage Banff to Vancouver with Extra Night in Banff. RM Gold Leaf Service)

Testimonial: Anthem of the Seas ship is a beauty!

Sue and Garry, Stratford, ON - (trip to New York NY)

We want to let you know what a great time we had on our Royal Caribbean cruise - from the day in New York to the cruising of the east coast.  Everything went great from the drive to New York and home again (no airports).  We had a awesome day in Manhattan and the hotel supplied 2 tours. The less expensive was already booked so went with a bus tour and half hour water tour around the harbour and the Statue of Liberty combined. Our Tour Guide was  amazing and knew so much info and was very organized.. This trip was well worth the extra $'s.  

The Anthem of the Seas is a beauty of a ship, with it being only a year old.  Our weather couldn't have been better. Did a tour in all the ports, some better than others, but it gave us a sample of the area and we always had time to explore after our tours.

I just wanted to say thanks again, Agnes, for getting us on the trip so quickly and all your help with my questions!  

 

Many thanks, Angie, for your hard work on our Celtic Highlights Tour

Elinor and John, London, ON - (trip to Glasgow, Scotland)

The Celtic Highlights trip by Globus Tours was exciting and air travel was great. Our bus touring driver and tour master was right on the money. The sites chosen were grand to visit. However, the two Novotel accommodations left a lot to be desired, especially the last one in Glasgow. Our room had garbage left in it, the rug was sticky to say the least. This was a real disappointment as we like Novotel on this side of the pond.

As you know Jon and I decided to do this 13 day tour by bus as the roads were narrower and driving on opposite side of road was a bit of an issue, so this Globus tour was a good choice for us. I would totally recommend this to any doing British Isles for the first time. Many thanks for your hard work.

Elinor & Jon
Vicki & Donald

We are convicted converts of river boat cruising!

Dianne and John, London, ON - (trip to Paris France)

Thank you Heather for the well wishes upon our return home from our Avalon Waterways river cruise in central Europe.

We could say it's good to be back, however because of the spectacular time we had on our Avalon river boat journey from Paris through Germany and ending in Prague we wish quite frankly we were still there. In large part due to your planning and assistance, every day of our trip was interesting, educational, and entertaining.

The places we saw and the people we met simply made for a great time that would be difficult to duplicate under any other circumstances. We are convicted converts of river boat cruising.

The analogy for us is ocean cruising allows one to see things from the highway, river boat cruising you see things from your back yard!

Again it was a great trip due in large part to you for assisting on the small things complimented by an exciting adventure of long boat cruising. Count on us to do it again.

Many thanks again Heather,
Dianne and John 

 

Our Insight tour to Scandinavia was truly spectacular!

Rae and Robert, London, ON - (trip to Norway)

From Copenhagen to Stockholm, to the fjords of Norway, the scenery was priceless.  It was called "Spectacular Scandinavia and Fjords" with Isight Vacations.

In larger cities, we stayed right where the action was eg. city centre in Stockholm, Sweden and Bryggen Harbour in Bergen, Norway.  In smaller towns and cities, available accommodations were not 4 or 5 star.

The majority of time was spent in Norway, where the fjords and glaciers were a sight to behold. Visits to local farms, breweries, and restaurants gave us a better taste of local culture. Excursions around Stockholm's archipelago, and on Norway's Flam and Funicular trains allowed us to see even more beautiful scenery.

After the tour, we did a stopover in Iceland.  Again the scenery we saw on the Golden Circle Tour was magnificent.  Tourism is booming in this city, and there's no question why.

Thank you Karen for making the arrangements for us!

 

Our dream holiday aboard the Rocky Mountaineer was amazing!

Gary and Linda, London, ON - (trip to )

We are home weary but very happy travellers. Our dream holiday on the Rocky Mountaineer Gold Leaf Service was amazing! We got to travel by planes, limousine,buses, helicopter, gondola, tram, trolley, trains, catamaran, cruise ship, with RobertQ to the door, without any problems.

Everything was wonderful, the weather, the food was abundant and delicious,the scenery was beautiful, the venues were awesome, the train staff everywhere were helpful, courteous, and informative and entertaining, the people we met travelling with were delightful. We saw orca, humpback whales, sea lions, sea otters, moose, elk, Rocky Mountain sheep, porcupine, merlot, snow shoe rabbit, black bears, grizzly bears, golden and bald Eagles, Magpie, Ravens, trees and more trees, turquoise lakes, rivers, snow tipped mountains, flowers in full bloom.

Our bucket list was fulfilled, when we circled and saw Mount Denali in full view on the way home on the McKinley Explorer. Can't wait to see you and share our pictures and stories.

- Linda & Gary

Our trip to the Valentin Resort in the Mayan Riviera was awesome!

Jodi and Rene, London, ON - (trip to Mayan Riviera Mexico)

Hi Heather,

Our trip was AWESOME! Valentin Resort was beautiful. The staff and food were good and we had such a great time.

Lots of R&R for us. We did the Jungle May excursion which we really enjoyed. From leaving Toronto to arriving back home it was all smooth sailing.
Can't wait to go back!
Thank you, 
Jodi & Rene 

Angie was simply amazing. She found us exactly the vacation we were looking for, on short notice, right on our budget.

Amy, Jeffery and 4 year old daughter, London ON - (trip to Jamaica)

We loved our vacation to Jamaica, we had an amazing time, and have no regrets. The travel process was amazing and the Air Transat staff were very helpful and pleasant. We had no hiccups with luggage or travel times. Registering our daughter with the kids club was a huge benefit as we got to fast track the customs and baggage drop lines.  This saved us a lot of time in line at airports. Our agent, Angie at CWT Blowes Travel was amazing, and so helpful and responsive.  Anytime we had a question she was so quick to respond and made everything very clear for us

Concerning the Grand Palladium Jamaica, this is a great option for young families. The kids pool area was fantastic and kept our daughter entertained all day.  The kids club was a great option to get a little time away as well.  Food options were amazing, we dined at the a la carte restaurants several times and didn’t feel out of place with a 4 year old there. The buffets also offered many great options every day.

The first negative issue I have is a bit disturbing and really put a bad taste in our mouth right from the start.  When we checked in I had asked about our upgrade request to have a two room suite with a pull out couch for our daughter and a king size bed for us. This was offered to me with an ocean view for an extra $20 per night.  I thought this was reasonable so agreed and paid the $140 charge. We went straight to our room and found a personalized letter addressed to us on our table welcoming us and congratulating us on our anniversary. So I paid for an upgrade to a room we were already booked into.  When I approached the front desk about this, they claimed the letter was moved as soon as we paid the upgrade, however this didn’t make sense as we went directly to our room after paying…two days later there was a letter left for us admitting we shouldn’t have paid for the upgrade, and offering a refund.

The next item to address is the overall cleanliness of the resort. We were up and outside most days at 7am.  Walking around the pool decks and beaches we had to avoid glasses, spills and left over plates of food from the night before. The resort didn’t seem to be “cleaned up” until around 9am.  Throughout the day/evening, the maintenance wasn’t at the level that we expected. There was lots of debris like paper, cups, and cigarette butts lying around and in the grassy areas.  This was disappointing as it is targeted as a family friendly resort.

Our room service and cleaning service was disappointing as well.  We did tip the cleaning staff however very rarely received fresh towels, ran out of toilet paper and shampoo, and the floors were never cleaned. We had also called one day to request our water be restocked in our mini-fridge but they never showed up until the next day.

The layout of the resort didn’t make a lot of sense either. The kid’s pool area was on one side, and the kids club on the other.  Also, the main bar and wedding area was facing the kid’s side where we were staying so had to endure loud music at late into the night knowing we had an early wake up the next day.

Lastly, the fact that smoking was allowed in the kid’s area was unacceptable. I think this should go without saying that if you have a kids pool, smoking should not be allowed anywhere near it.

All things considered, we still enjoyed our vacation and would recommend this resort to young families. Angie our agent at Blowes was simply amazing.  She found us exactly the vacation we were looking for, on short notice, right on our budget.  We couldn’t ask for more.  Any questions we had were answered very quickly and thoroughly and she made the whole experience enjoyable for us.  We really appreciate the efforts she put in, and recommendations she made to make our trip enjoyable for us. 

 

 

We loved our trip you booked us to Hawaii - thank you!

Terri and Andre, London, ON - (trip to Maui Hawaii USA)

Hawaii is beautiful. We stayed at the Royal Lahaina Resort in Maui. We received an upgrade to full beach view. Staff was very friendly. Room had fridge and a pot for coffee/tea. 

The restaurant in hotel: Food was good & plentiful. Breakfast $24.00 per person for buffet or individual plate (pan cakes/french toast) was $9.00 plus $3.00 for tea or coffee.  Lunch and supper most meals were $16.00 & up, no buffet. A little pricey. We found the mall (about 15 minute walk away) had 4 places for meals at a cheaper cost and just as tasty.  

Entertainment was a guitar player & hula dancer, plus the luau - it was great!. Plenty of food, cost $90.00 per person. Photos & lei extra.  Three pools. Not sure why, but 2 (closest to hotel) the bottoms were painted black. This made the water look dirty, when it wasn't. Basic pools, no water slides or kid's section. The beach was one of the best. Sandy, clean. 

A trolley/shuttle bus (free) from hotel to the mall, where you had access to two city bus route ($2 per person or $4 for the day). 

We had a great time. Thank you again Angie  for booking this trip for us!

It was a wonderful trip Heather. You outdid yourself again!

Larry and Glenda, London, ON - (trip to San Francisco CA USA)

We really enjoyed our time in San Francisco.  We were advised by friends to take a limo from the airport.  It did not cost much more than a taxi and our driver watched for our flight and was waiting for us at the bottom of the escalator.  The Mark Hopkins hotel was wonderful!  We worked with the Concierge on a couple of site seeing trips and got to visit Muir Woods, Sausalito and a lovely city tour of San Fransisco.  We dined at the Top of the Mark (awesome) as well as the hotel dining room which was very good. Our last night there we ate at The Slanted Door. The Chef is Charles Phan who won the James Beard award for outstanding restaurant...yum!  

We accidentally dropped our iPad while in San Fracsisco and the screen smashed.  While walking down to the pier, we passed by a store front that had a picture of an iPad with a cracked screen just like ours.  We went in and the owner had our screen model in stock, said he would need it overnight so the adhesive would stick and he would have it ready for us by 9:00 the next day.  We were so relieved as the iPad was our main method of communication with our daughter back home.  Also, it only cost $109 which was very reasonable. We then took a trolley ride back to the hotel and got ready to check out. 

We really enjoyed the cruise aboard the Oceania Regatta.  It was very relaxed and we saw some amazing sites and met some wonderful people.  It was the first cruise where we really varied our dining options.  Not sure why we never did that before...perhaps with assigned seating we felt more obligated to show up in the dining room for dinner.  This time, if we had an excursion or just felt like a more casual dinner, we ate in the Terrace Cafe.  The specialty restaurants were very good!  The layout of the ship reminded us a little of the Princess one we took on our Tahiti cruise last year.  Very comfortable and easy to get around.  Oh, the 4:00 tea and scones....love it!  In fact, we just hung out there afterwards and stayed for happy hour.  Needless to say, we both have a few pounds to lose.  The Captain was awesome and made sure we got up close and personal to the Hubbard Glacier.  He also took us for a little side trip on our way to Vancouver.  The current was very bad on the normal route so while we were waiting he took us past a little Finnish village as well as a native Indian village that boasted the Guinness world book of records for the tallest totem pole.  We really liked the Captain.  He was extremely personable and we just had the feeling he was going to try his very best to make the cruise as memorable an experience as possible.

It was a wonderful trip Heather.  You outdid yourself again...seamless for us.  Thank you so much!

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