Testimonials from our clients

Thank you for an excellent Vacation to the Rose Bowl Parade

Kathy and Paul, London, ON - (trip to Pasadena CA USA)

We made it home yesterday and it was a great vacation.  The YMT Tour Group was excellent, very well organized.  They are the largest tour group that does the Rose Parade tour package, over 1200 people, in four hotels were there for the parade this year.  The optional's that we chose were great.  The cable car ride was fun and Chinatown dinner was excellent.  The only problem with the wine tour is that they stopped in between two wineries at a very expensive upscale town center square for 2 hours of shopping which wasn't in our wallet range.  No one on the bus was very impressed.  I wish that they had just taken us to another winery or a more appropriate shopping mall.  There was a Napa Premium Outlets Mall which for our bus group would have been a better choice.  The only other problem the last 3 days was of course the weather, but it is California in January so we couldn't expect anything different.

The hotels were great as well.  The best one was the one in Pismo Beach, The Cliffs.  Very upscale. The Holiday Inn Express in San Francisco was in a great location, we could walk right down to Fisherman's Wharf and all the shopping and restaurants there.

Your travel arrangements were great as well.  Two small blips, we were late leaving Toronto because of the ice storm the night before.  Several flights were either delayed or cancelled due to that storm.  Then on arrival back in London, Mitchell was chosen to be the poster boy on our flight for CBS and was randomly selected for a bag search.  Lucky Mitchell. 

There was so much more to see and do to tell you, but I am sure that you will be hearing from Bonnie, as I know they are going to Mexico, and she will fill you in on more.

Thank you. Jennifer, for arranging this excellent vacation.

Kathy and Paul

 

 

Couple takes a honeymoon trip of a lifetime to climb Mt. Kilimanjaro - Best trip ever!

Lauren and John, Strathroy - (trip to Tanzania, Africa)

The trip to Mount Kilimanjaro was simply fantastic. Best trip ever. I don’t know how we will top that but it was brilliant for our honeymoon.

The climb was HARD…really hard. Like extremely hard for me but we made it to the top! Omg and the safari…. It makes me cry thinking about how amazing it was to have the wind blowing through my hair in the Serengeti

Yes Africa did change us. We are used to doing the third world country thing (we have been to cuba over 20 times) but this was so eye opening for us. Everything we take for granted. Those people are sooo happy and they have nothing.

The trip was like a dream. Thank you again Monica, for everything!

Lauren & John 

Honeymoon at the Platinum Yucatan Mayan Riviera, Mexico

Meghan and Kyle from London, ON - (trip to Tulum Q.R. Mexico)

Our honeymoon was great! The resort was beautiful, the rooms were very large, and we had a great view from our third floor balcony, overlooking the quieter pool, and bar area. The staff were very helpful from the moment we arrived, and whenever there was an issue that needed fixing- like the wrong stopper for the tub, or the safe locking us out, someone was there within 10 minutes, and a courtesy call followed.  The cleaning service was great.  We always had enough fresh towels. The beach was relaxing, and we were able to find a place to read and take a nap under the shade, and the drinks were always flowing. We did one excursion to XEL-HA, which was snorkeling and a tour of Tulum. It was a fun day, and it only rained a little. The food was good, and the Tao restaurant was very good, probably our favourite.

It rained a couple days, but only for a little each time. The only down side we experienced, was the shopping trip. If you booked an excursion, you received a free shuttle into town and was supposed to be a 4 hour trip. We were taken 40 min the opposite way to a jewellery factory, and after 40 min there, had to wait for a shuttle to take us to a little shop, where we then had to wait for over half an hr for a shuttle to take us back towards our resort into town. What should've been 4 hours, ended up being  6 hours.  But aside from that we had an excellent stress free honeymoon, and would definitely recommend it to anyone. 

Thanks Jennifer for all your help!

 

 

A Postitive Review of the Paradisus Rio de Oro, in Holguin Cuba

Kathy, Strathroy - (trip to Holguin Cuba)

We really enjoyed this resort in Cuba. It was very clean. We had absolutely no complaints regarding food. We went to 3 of the 4 A La Cartes which were all very good. We missed the Japanese one which I did hear was really good.

The rooms were clean and they are updating the bathrooms in all the rooms by the sounds of it. We did not go to the spa for any treatments but we did go and have a look around and if we were there longer would definitely spent a day there.

The beaches were clean and water sports were included (did not cost extra) which we didn’t realize until the last day but still managed to have a catamaran ride (had to do a little begging). These should be booked at least a day in advance. We took a horse and buggy ride off the resort to a village and small town and felt completely safe.

The nightly entertainment was typical of Caribbean resorts but was enjoyable. They had activities going on all through the day for anyone that wanted to keep busy.

Overall the resort was very quiet. I would say they dynamics were probably more over 40 year-olds with a few younger couples so may be better for older people that just want a relaxing vacation. I guess went you go away and feel like you have been gone longer then you were it is a sign of a nice relaxing week. We would absolutely recommend this resort to others. I believe it was good value for the money.

It was the best trip that we have ever been on!

Bob and Nancy, Strathroy, ON - (trip to Vancouver BC Canada)

Wow, it is hard to believe that it is a month since our holiday to Alaska. We went on a 10 night Denali Explorer cruise tour with Princess in September 2015. Both Bob and I would like to sincerely thank you for everything that you did to make our trip so wonderful. Your recommendations were terrific and every detail was covered. We traveled with ease and enjoyed every minute.  It was the best trip that we have ever been on.  So worth the wait.
 
Princess is a wonderful company to travel with. They make everything so easy, from the airport, to the hotel, to the ship and  back home again. Their port  tours were so well organized and the guides were knowledgeable and very professional. We really enjoyed the land tour of Alaska, yes we were able to see Mount Denali , the autumn leaves were beautiful and the weather was spectacular! Bob and I even saw the Northern Lights, so he can stroke that one off his bucket list.(thanks for suggesting this time of year for the trip Monica - your research paid off, thanks) The Riverboat and Gold Dredge tour was fantastic. What a wonderful way to end a perfect trip.
 
The Coral Princess was okay, the rooms were not as clean as I would of liked them. Smelly toilet bowl brush beside the toilet ( it was bad!!!!), our robes were worn and had been around for a long time, dusty furniture. I had taken some wipes so I felt more comfortable after a little clean up.
However, the patio windows were spotless and fellow looking after our room was very friendly and accommodating.
 
The crew celebrated our anniversary in style; cards, Champaign, special desserts, poster on our door and everyone congratulated us on our 37th wedding anniversary. It was really a fun day. Glacier Bay was awesome, we even saw the glacier calving! A day to remember!
 
We enjoyed the 5:15 dinning, met great people and had a wonderful window table where we saw whales and sea otters playing. The buffet was not one of our favourite places to eat. The specialty restaurants were great. The shows and entertainment were wonderful.
 
Oh, I must mention that the Four Seasons Hotel in Vancouver is wonderful. We loved our stay there. The Denali Lodge was a spectacular spot, the view was outstanding, the rooms were cute and the hot tubes were awesome. However the Fairbanks Princess Riverside Lodge was a big disappointment. It was dirty, beds were not  made nicely, carpets in the lobby were filthy, the food was just yucky! We found a nice restaurant down the street and went to a smoke house downtown Fairbanks the last night.
 
Monica, this was a wonderful trip, we are recommending you to our friends. Once we get some more points built up we will be back to see you. Thanks once again for all your help, you were fantastic! We loved our trip!
 
Sincerely, Bob and Nancy 

Review from St. James Club in Antigua

Tony, London ON - (trip to Antigua Antigua and Barbuda)

Good afternoon Michelle! It's hard to believe but a week has passed since returning from Antigua. Thank you for all your preparation and patience. Overall, my wife and I were happy that we went back to Antigua (we went there in '77 for our honeymoon).  St. James Club offers 2 beaches but the ocean side was rough and workers were constantly raking the sand.....and the bay side beach, which we were there all the time.

Our room (Royal Suite) was great.....big, clean and also the washroom was amazing......walk-in showers, double vanities...all the amenities. The extras (spa, catamaran, dinner etc) were great.

Overall the service was good, the restaurants were good....the food was good but not amazing. Selection/variety of food ok. We both found the men (groundskeepers, chefs, waiters etc) to be very cordial and pleasant, but the some of the women in the restaurants were somewhat curt. The dress code is more relaxed for men - as long as you wear clean shorts, collared shirt and sandals.....no t-shirts or muscle shirts.

Best regards, Tony

Testimonial: East Coast Tour and Cruise with Hanover Holidays was lovely

Bob and Gerry, London, ON - (trip to Montreal QC Canada)

We had a lovely time on our East Coast tour with Hanover Holidays.  Everything went very well, and Hanover Holidays were efficient and our guide was very helpful when it came to Bob getting from place to place with his walker. 

We enjoyed our tours of Montreal and Boston. The ship was nice, and we really liked that size - not too big. The staff were good and helpful, and the food was generally very good.  Our Hanover guide had suggested that anyone in our group of 49, who wanted to eat together, show up at 5:15 for dinner and she made reservations for us. This was especially good for anyone travelling alone, although we always had a group of about 30 for dinner at that time.  I guess our only complaint was the choice of dinners.  They tended to be rather exotic/non traditional with many ingredients of which we'd never heard. 

 The location of our room was mid ship, so it was an ideal location to all activities. Thanks again, Heather, for helping us set up the trip. 

Cheers, Bob and Gerry 

Our client's review who sailed on RCCL Adventure of the Seas from San Juan

Linda, London, ON - (trip to San Juan San Juan Puerto Rico)

We had a GREAT trip. Everything went smoothly and we enjoyed ourselves very much. Here are some thoughts that might help future clients.

Pre-cruise stay in Old San Juan:

Sheraton Old San Juan in a good location. Walking distance to anything that you want to do in the old city. There are two FREE trollies that transport both tourists and locals around either the perimeter of the old city (green trolley) or traverse the narrow old streets (white trolley). We used them several times. Stops are well marked and very convenient to the Sheraton. Lots of shops and services to choose from in Old San Juan. Room was an ample size. We had a partial view of the harbour. Regretfully the rather small window didn't open so we could not enjoy the Caribbean breezes. This would have been a nice touch. I would definitely request a room on floor 8 or 9 which are still standard rooms but have the Juliet balcony. There a relatively few of these rooms that front the harbour so I suspect that they are at a premium. I tried to get one in the week preceding the cruise. They noted my request but wouldn't guarantee. I even tried the 30th anniversary "card". I think that you pay a fair amount for location for this hotel.

Apparently RCCL built their own pier hence the reason that they don't use the one across from the hotel. It was about a 10min cab ride and cost around $10 for the two of us plus $1 for each bag. Looks like you could walk it from the hotel but it would be a long, hot walk with bags in tow.

If people want beach and old San Juan experience you could stay in what I believe they call the "Condado" area where the hotels on the beach are located. I suspect that it would be about a 10min cab ride into old San Juan. Opinion only but the UNESCO world heritage site designation for the colonial city must have been given in better days. While not devoid of charm, particularly in some areas, old San Juan has elements that appear a bit "tired". Most planters on the street are full of weeds or some plant that has seen better days. Several homeless folks sleeping in nooks and crannies, benches on the street. At times only there was definitely a urine smell as we walked through the streets. (It wasn't either of us:-) They seemed to somehow clean up the town and it definitely has more exuberance when the ship is in port. However, all being said, lots of restaurants, good shopping and some colonial charm. The El Morro fort is well worth the trip located at the outer edge of the old town. Quebec City has way more charm in my opinion!

Cruise:

No hitches on embarkation or disembarkation. I think that getting on the ship went more quickly than any of our other times. GREATLY appreciated the free spa treatment, specialty dining experience and the gratuities being paid! First hot stone massage... I died and went to heaven for an hour!

Ship itself is lovely. I felt that it was fresh and rejuvenated. Hardworking mostly very friendly staff. Some of the bartenders can be a bit devoid of personality. Stateroom was typical. Good closet space. Relatively comfortable bed. It is nice that they will allow you to bring on up to two bottles of wine for the room. For the men, would be nice if they could bring a 12 pack of beer for the room too. Don't really get the difference.

Food:

Good. Not as good as Celebrity or Princess but better than Norwegian and equal to or slightly better than MCS. In the main dining room if you stick with the chicken, fish, pasta dishes they seem to be better quality than the beef dishes. Paul enjoyed a steak similar to the Keg at the speciality restaurant. Otherwise steak choice looked a bit like the old Ponderosa quality of beef. Lots of fresh choice on the breakfast/lunch buffet. You could also choose to order off the menu in the main dining room for brkfst and maybe lunch. The "My Time" dining needs to be booked early if you want your preferred time. We would have preferred a 7pm but could never get that despite booking shortly after initial embarkation.

Drinks: If you do not get a drink package expect to pay a minimum of $8 and up for a glass of wine. A rum punch or margarita was $14 by the time you paid the mandatory gratuity. I thought that this was ridiculous. As well, they are stingy with the drink packages in that they do not include any bottled water, juices, etc..  Tell clients to really think about what they will drink in a day not just including alcohol when determining whether they want a drink package or not. A couple of bottles of water in the room each day or offered for FREE as you get off the ship for excursions would be a nice touch on their part.

Entertainment:

Pool area came alive on the SEA day. Would have been nice if some of this extra effort on RCCL's part was offered on port days too. Evening entertainment was okay. Somewhat limited. Shows were okay.

Ports:

Typical bombardment of "port shopping" in every port except San Juan. Barbados and Castries had the most choice outside the port area. Unique little market in Castries that was definitely local. Bridgetown had the most shopping outside of San Juan with a proper downtown and upscale stores. Given that I perceived these Islands to be more upscale than Mexico, Cuba and DR, I was shocked at the poverty in St Kitts and Antigua once you were outside the port. We did island tours on both of these locales and St Lucia, Barbados. The housing was very poor. There was garbage everywhere around the houses and the roadside. The people had very little. I guess that the collapse or significant scaling back of the sugar industry has really impacted these poor folks. I felt grateful and indulged for what I have. The taxi driver in St Kitts pointed out areas of the downtown to stay away from b/c you will be robbed. This was not far from the port.

I would recommend RCCL to other folks. I do find that they try to scale back in some areas or charge too much or charge at all for some items on the ship (bottled water, cocktails, fitness classes, yoga). They showed the same Celine Dion concert video four days around the pool in the PM. They showed the same three movies in the evening. It is little changes as I have mentioned that would make guests feel like their $ and entertainment experience was valued more.

A great trip and so glad that we took time celebrate our 30th anniversary and figure out that we still like one another. There is nothing like a Caribbean breeze as you sip an indulgent drink waiting to go and enjoy your dinner! Thank you for your help. I always feel like we are in good hands with you. Thinking about the next trip...what southern destinations can I fly to out of London this winter that would leave on a Sat or Sun or late on a Friday for the March Break week?

Thanks Jennifer! 
Linda

 

Client review of the Eurostars Resort, Cayo Santa Maria, Cuba, exceeds expectations

Brooke and Charlie, Strathroy - (trip to Cayo Santa Maria Cuba)

The Eurostar resort Monica booked for us was fabulous. It definitely exceeded both of our expectations. We were shocked that it wasn't 5 star. The beach and pools were out of this world.

Our room was exactly what we asked for, king bed with a ocean view in building 11 which was closest to the lobby and buffet. The room was beautifully furnished with modern designs, we found the bed firm but quite comfortable. The maids were so friendly and did an excellent job every time. The tipping probably helped that!

The lobby was gorgeous! We loved the high ceilings with cool light fixtures. There was usually someone playing piano or a band every night. The shows were okay, the Michael Jackson show was amazing. The night club was great! It was more of a kids club lol but it was air conditioned and had pool tables and ping pong. 

As for the food, it was Cuban! Our expectations were very low and it was surprisingly delicious. We were satisfied every meal. The omelette buffet in the morning was excellent, and we loved the pasta and meat bar at night. They would customize our food for us. The buffet had lots of good stuff too. If you're creative you could make some awesome dishes. We sat near the windows and had an amazing server who was so friendly, always trying to help us out and so we tipped every meal. The only negative was the a la cartes, the food wasn't good but we met some nice people.

One negative was that there was a language barrier most of the time, but we would never complain about that because we are in their country and it is a Spanish resort. However I know that would be an issue for some. Also, the service at the snack bar was always insanely slow, the waitresses would braid their hair and take a half hour to serve you, but again this is Cuban service that was expected. 

Overall we loved the resort!  Thank you for all of your help, we wouldn't hesitate to ask you for help on our next trip.

Couple loved their Royal Caribbean Radiance of the Seas cruise to Tahiti

Bryan and Chris, Kincardine, ON - (trip to French Polynesia)

Michelle Toth did an outstanding job for us, just like every time she works on our behalf!

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