Testimonials from our clients

Couple and their family had a "perfect trip" at Melia Cayo Santa Maria, Cuba

Tim and Karen, London ON - (trip to Cayo Santa María Cuba)

Michelle, we had a perfect trip! The hotel was clean and beautiful - the staff were very friendly - food was excellent. We would go back. One of the nicest beaches we have ever been to. We did the Santa Clara day trip as well as the market - all very professional and eye opening. Thanks for all your hard work!

Couple enjoyed stay at Paradisus Princesa del Mar in Varadeo, Cuba

Tony and Mary, Kerwood, ON - (trip to Varadero Cuba)

Ola Monica! We enjoyed our stay in Varadero,Cuba.  The resort (Paradisus Princesa del Mar) was beautiful and we had no complaints about the food. The beach is also great and you can walk on it for miles which we enjoy.

The only excursion we did was the Havana tour. It was an all day tour which was a fun interesting day. Our first day was cloudy and drizzly so we took the double decker bus to Varadero. It is only 5 pesos and that allows you to use it all day. That was fun too. They do expect a lot of tipping. 

Tony did come home with a quite a few  sand flea bites on his legs. They were extremely itchy so he was not able to sleep much the first couple of nights back. (I was lucky they didn’t like my blood – lol) Would definitely recommend bug spray if people are spending time at the beach. All in all we really enjoyed our stay. Warm weather, friendly people and safe country.

Flying out of London is awesome! Hop back in your car and your back home in no time. Hopefully some day they will fly to some more winter destinations from there. We were very happy flying with Sunwing.  This was the first time that we’ve flown where we actually received food on the flight. The champagne was also a real treat on the way there.

 

Our Celebrity Cruise trip out of Hamilton was terrific!

Ralph and Fran, Strathroy, ON - (trip to Miami FL USA)

Hi Monica! Thanks for the welcome home and even two weeks later the tan is still here and the great memories will last a long time.

From the time we arrived at the Hamilton airport, the Celebrity service was evident on the plane (service, meals, hospitality), greeting at the Miami airport (the process was a bit tricky but everyone made it through) and transfer to the ship.  Same on return. The inclusive of the beverage package, gratuities, transportation , transfers etc is really our preferred way to go and will be our choice. It was also the talk on the ship from many guests that came in from Montreal, Halifax, Toronto etc. Those that had the book and go were all positive about the experience .

Weather, sea conditions, shore excursions were all tremendous... Mayan ruins and beaches in Cozumel, swam with the sea rays in Grand Cayman (highlight) and walked the Dunn River Falls in Jamacia.

For our second time on Celebrity Reflection it remains our preferred ship for the outstanding service.

We were fortunate to see your television ad last August for the book-and-go and you arranged quickly for us. We hope if they extend this program, we can be kept informed when they are being offered.

Look forward to many more cruises!

We can’t thank you enough, Heather, for all of the help you provided in making this such a pleasurable experience and a memorable holiday.

Trudy and Bob, London, ON - (trip to Vienna Austria)

We are just back from our trip to Israel, Vienna and Prague by Monograms tours. We had an amazing time. Our time in Israel with our family was wonderful.  The trip from Tel Aviv through Istanbul and on to Vienna with Turkish Air was great. The planes were very nice, the service was great and the food wasn’t bad for airplane food.  The first flight left 20 minutes early and the second was right on time.  I’d fly Turkish air again.

The Monogram tour of Vienna and Prague was really good.  Both of the hosts in each city were very knowledgeable, helpful and fun. We had great planned tours of the city but the best part was that the hosts were able to give us ideas of great places to eat, things we should try, optional things to see and do and the best way to get about the cities.  They were at the hotel for specific hours each day to help us plan our days to our advantage but could be reached by phone at any time if needed. They were not just trying to promote the optional trips that Monogram advertised but suggested other interesting and perhaps more economical options.  We really felt we were their priority not just the promotion of the tour company.

Because it was so early in the season there were just 4 of us on the tours (the other couple was from Michigan) so instead of the hosts doing the tours we were sent on a tour with another company but in both cases we were very happy with what we saw and did.

The Am Konzerthaus Hotel in Vienna was very nice, well situated so you could walk most places or go one block to the closest subway stop and have access to the whole city. The restaurant and included breakfast was very, very, nice.  The hotel had a kind of old world charm.

The Andel’s Hotel in Prague was also nice but very modern with lots of white, chrome and glass.  The room was lovely but just a different style.  We were in a non-smoking room but the lobby was often smokey, something that we forget about here in North America. The breakfast buffet was very extensive and in both places open from 6:30 am to 10:30 am. The location was a little out of the centre and across the river from the "old town”. It was walkable but also a half block from both subway and street car connections. It was 4 subway stops right to the centre of town.

The first class travel by train between the 2 cities was very easy and comfortable.  It was about 4 1/2 hours on the train but lots of landscape to see along the way.

Because we were there just before Easter there were big Easter Markets in both cities that afforded us the opportunity to sample local crafts, foods and music.  That certainly was a bonus. We also went to a Folklore evening in Prague that included transportation there and back, dinner, drinks and entertainment in the form of folk dance, music and song. This was all for 39 Euros per person which we thought was very reasonable.

We would recommend this Monogram tour to others and would take a Monogram tour again.

We can’t thank you enough, Heather, for all of the help you provided in making this such a pleasurable experience and a memorable holiday.

 

Two couples in their 60s loved their vacation at the Riu Palace, Costa Rica

Carol, Stratford - (trip to Costa Rica)

I would highly recommend this resort. I would stay here again over the Hilton Papagayo where we stayed last year! 

We had a great time! Food was fabulous! Shows were good, sun was very hot, Sunwing representative was excellent! I would highly recommend this resort.

 We went white water rafting had a great time. We did spend one day at the pool at the Riu Guanacaste, next door, yes you were right, there is more shade, vegetation more grown, and busier, and also you have to go up to bar and get your own drinks but next door at the Palace they have a lot of servers who bring you whatever you need! We were glad we spent the extra $’s to stay at the Palace!

Thanks so much!

Tim and Allison highly recommend the Dreams resort in Punta Cana, DR

Tim, Allison and Cameron, London ON - (trip to Punta Cana, Dominican Republic)

Just sitting at the airport and sad to leave paradise!

We got our connecting rooms plus 3rd floor close to the beach with an amazing view of the most beautiful and largest pool I've ever seen. Beach was great!  A little windy and rough as we were on Atlantic but beautiful with no close resorts. You could walk for miles. Food was excellent. No reservations or waits with unlimited a la carts. Hospitality was second to none. They went above and beyond to make our trip great complete with a St Pats parade yesterday and entertainment at night was better than most. Core zone had rifle shooting, batting cages and archery! 

Each afternoon, an ice cream cart came poolside with cookies as well. There was also an amazing fruit stand set up each pm. Drinks were great and served in highball plastic but glass looking glasses with excellent service on both beach and pool. Resort grounds were lush and green w flamingos peacocks and parots.   Allie did spa which covered 40 of the 115 dollars but best she ever had complete with European hydro shower, eucalyptus room etc etc.

Thanks again for all your help. I would highly recommend this resort!

 

We had a wonderful time with the Cuba cruise and, for us, it was a truly great way to see Cuba

Jim and Nancy, London ON - (trip to Havana Cuba)

We had a wonderful time with the Transat Cuba Cruise and, for us, it was a truly great way to see Cuba, rather than being situated for a week in a resort and possibly only seeing something close by.  As you know, we made five stops while going around the perimeter of the island, and each one was unique.  This was, to us, the way to learn about the country and the people.  Jim and John were, of course, quite enthused about the old cars and how many of them are still running.  The Cuban people have had to be very creative in order to keep the cars running because they have no place to buy car parts when they quit.  We were also surprised about how many Americans there were in Cuba and on the ship.

For two tours (Cienfuegos and Alcala/Biran), we booked from the onboard selection and had their chosen tour guides, and our other tour (Havana) we took from a friend-of-a-friend.  One day we spent at the beach (beautiful) and the day at Santiago, we just used someone on the street with an old car.

The food onboard was adequate (each dinner had 3 meat choices and 1 vegetarian) so there were no complaints. Our room was fine (queen bed, loveseat, chair) and a good sized window.  The ship was clean and the staff very friendly.  Our only point would be if you have clients who have only travelled on more upscale ships, they would probably be disappointed.  We knew from the get-go that this was an older ship so we were not disappointed with the amenities. 

Our only real surprise was the casino. We were led to believe that everything onboard was in Canadian funds, but the casino only accepted euros (probably because they were from Greece) but that should be communicated in their literature or information sessions.  We were not impressed with the cruise director (he could be a bit arrogant) and the fact that he repeated everything in 5-6 languages.  We also thought the onboard communication and organization needed some help.

We were quite satisfied with our Cuba cruise.

Everything was perfect and we appreciate your organizational abilities and hard work.

Marilyn and Matt, London - (trip to Central America)

Thank you, Jennifer, for arranging our travel and cruise to Central America and the Caribbean.  Everything was perfect and we appreciate your organizational abilities and hard work.  The Equinox is a spectacular ship lacking nothing.  We thoroughly enjoyed Sheldon Taraschuk and his expertise.  He works very hard tending to the needs and never tired of the many requests of the 'senior legions group'. 

The crew and staff were amazing and well trained and extremely courteous.  The ship is immaculate on all levels.  I completed the survey with rave reviews.  Matt wants to keep a copy of the cost inclusive of airfare, so if you have a copy or the figures, can you kindly send me a copy - I've thrown out all paperwork with the exception of the personal itinerary. 

Again, thanks for all your help and hard work.  You rock! Thx. again.

Thank you for once again, Monica, in helping us plan an awesome vacation!

Jodi and Darren, Strathroy - (trip to Cuba)

Just wanted to let you know that we really enjoyed our trip last week to the Melia Las Antilas resort!  Cuba was definitely a different experience, but we took your advice and kept an open mind which I think was key!

The airport is an exercise in patience.  I think Cuban time is one of the slowest we have ever experienced but gave us time to appreciate how fortunate we are.

The hotel was very clean,  but could use some updating and repair.  The food was fine, and we never had a problem finding something to eat.  It was quiet (no kids) and the entertainment both day and night was great! We could always get lounge chairs at the pool and beach any time of day.  Hotel services such as currency exchange, snacks and bars were easily available throughout the day.  Currency exchange was still open at our 10:30pm arrival and again at 7:30am the day we left! Other guests we talked to felt the hotel was one of the best in Cuba.

The service staff at the hotel was amazing.  Cubans are very friendly and extremely appreciative of the small tips we left.  It is probably the best service we have ever received.

The beach was awesome!  You were right on the money when you said the beaches in Cuba were some of the best!

Unfortunately on the way to the airport our bus was involved in an accident .  Another city bus hit us at a red light.  Everyone was ok, but kudos to the bus driver and tour guide who stayed very calm and quickly managed to get us on another bus and back on our way.  If there is some way for us to pass on positive comments to the tour company please let me know as unfortunately some of our travel mates did not handle the situation as well.

Thank you for once again helping us plan an awesome vacation!

 

 

Kim and Mark booked last minute and stayed at the Grand Sirenis, Riviera Maya with Westjet

Kim and Mark, London, ON - (trip to Riviera Maya Mexico)

Hi Michelle. Mark and I did love our vacation at the Grand Sirenis.

Here are the pros:

1) The rooms very lovely, very spacious, nice walk in shower and a big jacuzzi tub.

2) The beach was wonderful, especially for us, since we love to snorkel.  There was live coral reefs just off shore.  We saw sea turtles and rays.  It was a nice balance of relaxing on the beach and exploring.  We never had any trouble finding a chair.

3) The food was delicious. Very fresh,  Enjoyed sitting outside on the patio facing the water.  We probably would have been content going to the buffet the whole time we were there.

4) The staff were very attentive

5) We attended the spa which was lovely (nice to have on site)

 

Here are the cons:

1) There really is only one building of rooms that is on the beach.  That is for the VIP folks. We did upgrade (paid to upgrade) to room with an oceanview. Our room at first was facing the jungle in the back of the resort so was disappointed by the first room

2) The place is huge!  This has pros and cons.  We enjoy walking but if you had any mobility issues you would not enjoy this resort.

3) The a la carte reservations. OK, so when reserving these with the concierge Sunday morning at first for our picks, oh there is nothing available! The excuse is that they get all booked up on Saturday or before.  Then magically he spoke to his manager and was able to find reservations.  The concierge tried very hard to "sell" us the presentation for time shares.  I was suspicious that this sudden ability to make reservations was to again convince us to attend the presentation. When we did go to the restaurants they were a third empty.  We did not really enjoy this whole process and in hind sight would have just gone to the buffet for dinner.

All in all we had wonderful week! Thank you.

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