Testimonials from our clients

5 days was not enough but we enjoyed ourselves. I would recommend this resort to friends.

Tammy, Strathroy - (trip to Mexico)

Everything went great and the resort (Iberostar Paraiso Beach Mayan) was wonderful.  This is one of the first trips we have taken where everything went without any incidents ie. Our flight was on time, when we got to the resort, our room was ready at 12:00 in the afternoon so we could just put our stuff in the room and change, then find a drink.

Our flight was leaving to come home from Mexico at 2:00 in the morning.  This meant that we needed to leave for the airport at 10:00pm.  Normally you have to be out of your room by 12:00 in the afternoon, however whatever package we had, allowed us to stay in our room with our belongings until the time we had to leave for the airport.  This was wonderful because it meant you could still enjoy the facilities that day and then shower in your own room, still have an enjoyable dinner and then leave after.  You did not have to store your luggage from 12 to time of departure. 

The people were wonderful. The food was good. We ate at 3 of the A la Carte restaurants  and all of them were very good. The rooms were clean and comfortable. 5 days was not enough but we enjoyed ourselves. I would recommend this resort to friends.  

Jen, it was a pleasure working with you on this trip I will be in touch for our next adventure!

Maureen and Daniel, London ON - (trip to Samana, Dominican Republic)

Well I have to say, our trip was good, but was tainted by an awful lot of rain .... and I mean monsoon downpours!  

When we arrived at our destination - Grand Bahia Principe el Portillo, Samana Dominican Republic -  it was beautiful, HOT and sunny.  For the most part, the weather remained this way throughout Monday and Tuesday.  Wednesday we went on the whale watching excursion (loved it), and again, for most of the day it was sunny, but not quite as hot, but with a few sprinkles of rain.  The monsoon began late Wednesday afternoon around 5:30 and never let up until after midnight.  

Now aside, from that, the resort was lovely, but different than I had expected.  Everything was very close, which made it easy for getting around.  I was however, expecting to have some sort of view of the ocean from our rooms.  I don't think any of the rooms in the resort had an ocean view.  For me, that was a negative.  We did however, have a lovely room that overlooked the quieter pool, and thankfully, was on the 2nd floor, as we heard that some of the rooms on ground level were flooded out from the rains.  I can truly believe that, because several times over the rainy days there was about 3 or 4 inches of water on the sidewalks and lawns.

All of the staff at the resort were very friendly, however, I was surprised that many of the serving staff had difficulty with the English language.  I guess I should have done a little more investigating on that and then could have brushed up on my Spanish.  However, by the end of the week we had managed to pick up on several spanish phrases and did our best to converse in Spanish - as limited as that was.  We did enjoy asking some of the staff to help us to learn some words/phrases in Spanish.

The food was good, not excellent, but good.  We found the beach buffet/bar to have the best food and had lunch there nearly every day.  The restaurants were very good.  Unfortunately, due to the rain, we only managed to get to two of our reservations.  The Italian and the Brazillian restaurants which were both excellent!

Our room was comfortable, clean, and pleasantly decorated.  The bed was huge, but the mattress a little hard,and the pillows were hard too. Fortunately, I like a "solid" mattress, but would have liked more comfortable pillows.  The cleaning staff did a great job, and beverages and water were replenished daily in our mini fridge in the room.

I had heard about a virus that was being transmitted by mosquitoes and was a wee bit worried about that, however, we didn't encounter mosquitoes.  With all the rain and tropics surrounding us I was concerned.  There was some type of little bug that was biting around the pool, and one women had huge red welts on the side of her leg that she had no idea how she got them.  They were itchy but she didn't recall being bitten by anything.

So rain aside, yes, we did have a good time.  Would I go back to this resort, or to the Dominican? Personally, I loved Jamaica so much, and the GBP Jamaica was so beautiful, that I think I got spoilled.  For my money, I would return again to Jamaica ... in a heart beat!  I'm not sure that I'm a big fan of the Dominican, but I am glad I went.  

Jen, it was a pleasure working with you on this trip, as it was with our trip to Jamaica.  I will definitely be in touch for our next adventure. 

Thanks for finding this spot for us. You are great at your job. Keep up the good work!

Sandra, Parkhill - (trip to Huatulco, Las Limas, Oax., Mexico)

The resort (Las Brisas Huatulco, Mexico) was nice.  I would definitely recommend the rooms with a balcony as ours was kind of in the basement.  It was fine, but the couple we went with had a gorgeous room with a balcony and a way better view.

The food was ok, but the a la carts were quite disappointing. We went to four of them and none were that great.  Everyone at the resort said the same thing, so it wasn’t just us. There was no bar really near the pool but they did have waitresses that came around. 

The beaches were awesome. Snorkeling was good. We went on a waterfalls excursion.  It took over an hour to get there and the air conditioning in the van quit right when we left. The road we had to take was like a goat path and a few people got motion sick. They didn’t mention that it was a bumpy dirt road that they took you down. Once we were there we had a blast. The staff at the resort were pleasant and helpful. The gardens were fantastic and the birds were numerous. We are glad we went.  The weather was awesome. 

Thanks for finding this spot for us. You are great at your job. Keep up the good work!

Overall we give the trip to Cuba a thumbs up.

Evan and Edyta, London, ON - (trip to Varadero Cuba)

Three couples in their early 30s stayed in the Melia Las Antillas, Varadaro, Cuba in a junior suite superior ocean view rooms. The flew Sunwing from London, Ontario. Here is Evan's review:

It started off rocky when we got caught in the elevator upon and arrival and we were skeptical to say the least but starting the next day and throughout the rest of the time it was amazing. We met many fellow travellers and created special bonds with the staff. The beach and grounds were clean and the food was not as bad as many say in the reviews. I do not think an upgrade is needed like we had. You can pretty much get anything at anytime and everyone is treated equal. There are also no wrist bands so I think to save a few bucks it will not make a difference in a stay there.

We enjoyed Cuba as a whole very much. All our friends really enjoyed it as well. I do not recommend the bus tour to Havana. The sun wing repw as not very informative and rushed through things without any interest on the tour. We made our own fun though so it wasn't too bad. I would recommend a private tour.   

The flights were good. Wish Sunwing had more seating for people like myself who are over 6'. We checked in the night before and the few they had were already gone. All in all the service and flights themselves went smoothly.

Overall we give it a thumbs up. The Melia although older and in need of repairs did not disappoint at all. I give it the 4 stars it states it is. 

This hotel is beautiful. The Luxury Bahia Principe was unbelievable.

Bob and Sue, London ON - (trip to Punta Cana Dominican Republic)

Karen, just thought I would send you a note about our trip to Punta Cana, DR. Travel-wise, everything went perfectly and on time. This hotel (Luxury Bahia Principe Ambar Don Pablo Collection, 5 stars, adult only) was beautiful. We have never stayed anywhere so clean. The grounds, rooms, walkways, washrooms, pool area were unbelievable clean. 

The buffet was excellent. Everything was very fresh, great variety.  The dining room felt like a dining room, linen table cloths and the buffet itself was sectioned off from the eating area.  They had a liquer table and champagne table set up every night as you entered the buffet, so you could help yourself.  In the morning they had bloody marys and mimosa if you wanted.  We did get reservations at the a la cartes but I would suggest anyone send an email to the hotel requesting reservations 2 weeks prior to going.

I would definitely recommend the Ambar 1.  It has the better pool, and pool area.  You have more trees and direct access to the beach from the pool. Our room was large, nice sized balcony and large bathroom. The Ambar 2 pool view was of the hotel rooms and it was very quiet.  We actually heard of a couple that requested a move from the Ambar 2.

The few minor problems we had were handled very quickly by the staff.

We stayed in villa 64, room 201.  We were just steps to the pool and beach and a short  walk to the lobby etc.  This was the best location. I would say the only issue we had was with chair access at the pool. If you didn't get down to the pool by 6:00am and put towels on the chairs you wanted it was unlikely you would get a chair at all, or one with shade, or not until much later in the day.

The food was very good and the staff were great. Beach was wonderful.

Sonya, Perth County - (trip to Jamaica)

Wanted to give you a little review regarding our stay at the Jewel Runaway Bay in Jamaica.

The food was very good and the staff were great. Certainly if you have children this would be the place to go. The daycare staff is dedicated and have to see we heard no upset children at all. They are working on a little water part for the kids which is good.

Loved the fact that we didn’t have a towel card or a wrist band. And the resort size was perfect. The staff were attentive and the memory of most of them was almost uncanny!

The guys loved the golf. Beach was wonderful.

Just a couple of points where they could improve:

The pool bar was also the kids pool. I get that if you want to keep an eye on your children but typically this is a great way for those of us with no children escape little ones so we did miss that. They do have three pools so an adult pool with bar would have been great.

Although the rooms were clean and fresh, no mustiness, I did think they were a little outdated. There were areas in the resort that could have used updates. But overall, we had a wonderful time.Thanks Agnes!

Everything was over and above perfect!

Ken and Barb, Stratford - (trip to Miami FL USA)

What can we say and how can we thank you enough for all of your help and guidance to put together the trip of a lifetime on our Royal Caribbean cruise - everything was over and above perfect. All the laughter and experiences will be remembered forever. Everyone has a great time and your expertise helped make our dreams come true. Thanks again, Terri! 

Thank you for your help, Jennifer. You are a pleasure to work with, and we will definitely reach out to you in the future.

Bernie and Cyndi, London - (trip to Montego Bay)

First, let me thank you for your help, Jennifer. You are a pleasure to work with, and we will definitely reach out to you in the future.

We loved our trip.  The resort (Secrets St James Montego Bay Jamaica) was small enough that everything was walkable.  Food and beverages were good.  Beaches lovely, pools great, staff were wonderful, helpful and friendly.  We loved our room, not sure we’d upgrade next time as most of the people we talked to got an auto upgrade without the additional charge.   Close to the airport which was great to get started on the vacation asap. 

Although the wait for the bus to get to the resort was not great, well quite frankly lousy, I’d suggest a taxi, if we do this location again, we will not be waiting for the Air Canada bus, it was the only thing unacceptable for the entire trip, so all good.

We also did Club Mobay for the return trip, nice way to relax before boarding.   Thanks again for your help.  All the best in 2015.

 

 

Excellent, excellent time and definitely would recommend and go back, THANK YOU THANK YOU THANK YOU!

Chris from London - (trip to CancĂșn Quintana Roo Mexico)

JACKPOT, wow if you ever need a place to send someone that wants a 5 star or more for everything, then end them to the Valentin Imperial Maya in Mexico. Fabulous beach, excellent rooms, great staff, fantastic food, and a huge very manicured resort.

Excellent, excellent time and definitely would recommend and go back, THANK YOU THANK YOU THANK YOU!

- Chris, London

Thank you, Heather, for all you did to make my trip possible!

A.O., London - (trip to Punta Cana Dominican Republic)

I had a lovely vacation, Heather. Thank you for all you did to make it possible. Excellence Punta Cana really is a fine resort. It's well worth it to register for the Excellence Club. And thank you too for recommending the Air Transat Club. That was also well worth it - what a difference from the crowded seating in economy!

The only regret I have about Excellence is that they have added more "bed" loungers for the first floor suites in Club and also on the beach. It really limits use of lounge chairs by the pool. But the staff if very kind and helpful.

I wish you a Happy New Year!

 - A.O., London

 

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