We loved our vacation to Jamaica, we had an amazing time, and have no regrets. The travel"> We loved our vacation to Jamaica, we had an amazing time, and have no regrets. The travel" /> We loved our vacation to Jamaica, we had an amazing time, and have no regrets. The travel" />
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Angie was simply amazing. She found us exactly the vacation we were looking for, on short notice, right on our budget.

My Travel Consultant: Angie Mussio

Amy, Jeffery and 4 year old daughter, London ON - (trip to Jamaica)

We loved our vacation to Jamaica, we had an amazing time, and have no regrets. The travel process was amazing and the Air Transat staff were very helpful and pleasant. We had no hiccups with luggage or travel times. Registering our daughter with the kids club was a huge benefit as we got to fast track the customs and baggage drop lines.  This saved us a lot of time in line at airports. Our agent, Angie at CWT Blowes Travel was amazing, and so helpful and responsive.  Anytime we had a question she was so quick to respond and made everything very clear for us

Concerning the Grand Palladium Jamaica, this is a great option for young families. The kids pool area was fantastic and kept our daughter entertained all day.  The kids club was a great option to get a little time away as well.  Food options were amazing, we dined at the a la carte restaurants several times and didn’t feel out of place with a 4 year old there. The buffets also offered many great options every day.

The first negative issue I have is a bit disturbing and really put a bad taste in our mouth right from the start.  When we checked in I had asked about our upgrade request to have a two room suite with a pull out couch for our daughter and a king size bed for us. This was offered to me with an ocean view for an extra $20 per night.  I thought this was reasonable so agreed and paid the $140 charge. We went straight to our room and found a personalized letter addressed to us on our table welcoming us and congratulating us on our anniversary. So I paid for an upgrade to a room we were already booked into.  When I approached the front desk about this, they claimed the letter was moved as soon as we paid the upgrade, however this didn’t make sense as we went directly to our room after paying…two days later there was a letter left for us admitting we shouldn’t have paid for the upgrade, and offering a refund.

The next item to address is the overall cleanliness of the resort. We were up and outside most days at 7am.  Walking around the pool decks and beaches we had to avoid glasses, spills and left over plates of food from the night before. The resort didn’t seem to be “cleaned up” until around 9am.  Throughout the day/evening, the maintenance wasn’t at the level that we expected. There was lots of debris like paper, cups, and cigarette butts lying around and in the grassy areas.  This was disappointing as it is targeted as a family friendly resort.

Our room service and cleaning service was disappointing as well.  We did tip the cleaning staff however very rarely received fresh towels, ran out of toilet paper and shampoo, and the floors were never cleaned. We had also called one day to request our water be restocked in our mini-fridge but they never showed up until the next day.

The layout of the resort didn’t make a lot of sense either. The kid’s pool area was on one side, and the kids club on the other.  Also, the main bar and wedding area was facing the kid’s side where we were staying so had to endure loud music at late into the night knowing we had an early wake up the next day.

Lastly, the fact that smoking was allowed in the kid’s area was unacceptable. I think this should go without saying that if you have a kids pool, smoking should not be allowed anywhere near it.

All things considered, we still enjoyed our vacation and would recommend this resort to young families. Angie our agent at Blowes was simply amazing.  She found us exactly the vacation we were looking for, on short notice, right on our budget.  We couldn’t ask for more.  Any questions we had were answered very quickly and thoroughly and she made the whole experience enjoyable for us.  We really appreciate the efforts she put in, and recommendations she made to make our trip enjoyable for us. 

 

 

I want to go to Jamaica

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