All Testimonials

Kim and Mark booked last minute and stayed at the Grand Sirenis, Riviera Maya with Westjet

My Travel Consultant: Michelle Toth

Kim and Mark, London, ON - (trip to Riviera Maya Mexico)

Hi Michelle. Mark and I did love our vacation at the Grand Sirenis.

Here are the pros:

1) The rooms very lovely, very spacious, nice walk in shower and a big jacuzzi tub.

2) The beach was wonderful, especially for us, since we love to snorkel.  There was live coral reefs just off shore.  We saw sea turtles and rays.  It was a nice balance of relaxing on the beach and exploring.  We never had any trouble finding a chair.

3) The food was delicious. Very fresh,  Enjoyed sitting outside on the patio facing the water.  We probably would have been content going to the buffet the whole time we were there.

4) The staff were very attentive

5) We attended the spa which was lovely (nice to have on site)

 

Here are the cons:

1) There really is only one building of rooms that is on the beach.  That is for the VIP folks. We did upgrade (paid to upgrade) to room with an oceanview. Our room at first was facing the jungle in the back of the resort so was disappointed by the first room

2) The place is huge!  This has pros and cons.  We enjoy walking but if you had any mobility issues you would not enjoy this resort.

3) The a la carte reservations. OK, so when reserving these with the concierge Sunday morning at first for our picks, oh there is nothing available! The excuse is that they get all booked up on Saturday or before.  Then magically he spoke to his manager and was able to find reservations.  The concierge tried very hard to "sell" us the presentation for time shares.  I was suspicious that this sudden ability to make reservations was to again convince us to attend the presentation. When we did go to the restaurants they were a third empty.  We did not really enjoy this whole process and in hind sight would have just gone to the buffet for dinner.

All in all we had wonderful week! Thank you.

I want to go to Riviera Maya

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