All Testimonials

Thank you for the recommendation to the Blue Bay Esmerelda in Mexico

My Travel Consultant: Monica Purdon

Deb, Strathroy, ON - (trip to Riviera Maya)

We had a great trip. The flights ran smoothly, the transfers to and from the airport were straightforward.

The resort however is getting a little tired but clean and well maintained. The beach was nice, facilities and food were very good, staff were very respectful and helpful. We did end up getting adjoining rooms with the bed selections we requested – which was awesome.

The a la carte restaurants were very good for the most part and the buffets were very good also.

The Air Transat staff on site at the resort were always available and helpful.

The excursion to Chitzen Itza was a long day but the staff were very good. On the day we arrived, we also signed up for another excursion that was two stops – a cenote and snorkeling with the sea turtles – the day we left on that excursion, there was some problem with the sea turtle portion but we were rebooked the next day at no charge, then it was the same problem so they booked us on the Friday before we left.  We needed to repeat the full excursion but it did actually happen.  So Transat and the excursion company were very helpful to rebook at no charge for us to see it all.

The only part we did not appreciate was the certain hotel staff that were trying to get us to join them for a meeting to hear about their time share like options – they seemed to hover and constantly be bugging us until we basically had to be rude and walk away.  We don’t like doing that but those particular staff would not back away.

It was a good venue for us as a couple and having the older kids with us – we all enjoyed it. Thanks, Monica, for the recommendation!!

I want to go to Riviera Maya


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